I just got a job as a dental treatment coordinator how can I be a great coordinator?

I just got promoted to be a treatment coordinator. I've been an assistant for almost 2 years. I would like to know how I can be the best at my job? I am very outgoing and energetic. I belive I will do great but I would like to know what kind of things can make me better. I want to be the best I can be. I know I can handle the paperwork and everything. Im more concerned about how to "sell" the treatment.

I just got a job as a dental treatment coordinator how can I be a great coordinator?
do your best
Reply:Im sure you will do well but I never heard of that position. Why would you have to 'sell' treatment. Either it is necessary or not, right? Oh, are you talking about elective things like whitening? Well I wouldnt worry since you sound like the right personality for the job or they wouldnt have promoted you. Congratulations.
Reply:Focus on pleasing the Customer and sell them on the health benefits and self-esteem boost they can get from having really nice teeth and a sexy smile.
Reply:Well, if you've been an assistant for 2 years, then you know your stuff. Knowledge...is one of the best things you can have in selling dentistry. i remember working with my doc one day and he heard the front of office lady telling the patient, "you can take advantage of this by......." i guess that makes the patient believe they are getting a deal.
Reply:"Selling" is not a dirty word. You sell yourself every day, no matter what you do for a living.





Much of presenting dental treatment is helping the patient understand the long-term value of what they are paying for. Once they see how it improves the quality of their lives, they won't care about costs.





It's well known among dental offices that Americans spend more on bottled water, pet food, and video games than they do on dentistry. Perception of value is what matters in a consumer-driven culture.





I've been successful in asking open-ended questions: "What do you notice about your teeth?" "Have you ever wished you had someone else's teeth?" "What have you done in the past to fix your discomfort?" "If we could fix this so that it would last your lifetime, would it be worth a large investment?"





If you manipulate people into purchasing dentistry they don't really want, they will never be happy. Allowing them to come to their own well-informed decisions is the very best way to "sell" treatment. They will be happy, refer their friends, and never dispute the charges...because they see the value in what you provide.
Reply:I've worked at the reception desk at Army dental clinics for years. I know it's a little different, but the basics are the same. Be honest with the patients about their treatment options; if they feel that you're doing the right thing by them, they'll come back.





The main pitfall is to avoid "getting into the dentist's lane." Make sure you don't give out advice or information that should be coming from the Doc.





"Selling treatment" does have a mercenary ring to it...the main focus should be to do your best to see that each patient gets the attention and information they need to maintain their dental health,